Compass settings unresponsive, fails to fetch settings file

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    • Type: Bug
    • Resolution: Gone away
    • Priority: Major - P3
    • No version
    • Affects Version/s: None
    • Component/s: None
    • None
    • Environment:
      OS: MacOS Ventura 13.5
      Compass: 1.39
      Additional info:
    • Not Needed
    • None

      Problem Statement/Rationale

      Immediately after upgrading Compass, I'm no longer able to see _MONGOSHELL at the bottom of the application. Clicking "Settings" in the menu bar or the settings wheel does nothing. 

      Please be sure to attach relevant logs with any sensitive data redacted.

      {"t":\{"$date":"2023-08-01T20:57:29.600Z"}

      ,"s":"I","c":"COMPASS-MAIN","id":1001000001,"ctx":"logging","msg":"Starting logging","attr":{"version":"1.39.0","nodeVersion":"18.12.1","electronVersion":"23.3.9","chromeVersion":"110.0.5481.208","platform":"darwin","arch":"x64","osReleaseName":null,"osReleaseVersion":null,"pendingEarlyLogEventCount":2}}

      {"t":\{"$date":"2023-08-01T20:57:29.516Z"}

      ,"s":"I","c":"COMPASS-PREFERENCES","id":1001000154,"ctx":"preferences","msg":"Loading global configuration file","attr":{"filename":"/etc/mongodb-compass.conf"}}

      {"t":\{"$date":"2023-08-01T20:57:29.521Z"}

      ,"s":"I","c":"COMPASS-PREFERENCES","id":1001000158,"ctx":"preferences","msg":"Parsed command line flags","attr":{"options":["_"]}}

      {"t":\{"$date":"2023-08-01T20:57:29.603Z"}

      ,"s":"I","c":"COMPASS-TELEMETRY","id":1001000094,"ctx":"Telemetry","msg":"Enabling Telemetry reporting"}

      {"t":\{"$date":"2023-08-01T20:57:29.603Z"}

      ,"s":"I","c":"COMPASS-TELEMETRY","id":1001000093,"ctx":"Telemetry","msg":"Loading telemetry config","attr":{"telemetryCapableEnvironment":true,"hasAnalytics":true,"currentUserId":"5a6f81c9-1ed5-475f-b715-b754fb5952f2","telemetryAnonymousId":"5a6f81c9-1ed5-475f-b715-b754fb5952f2","state":"enabled","queuedEvents":0}}

      {"t":\{"$date":"2023-08-01T20:57:29.632Z"}

      ,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000130,"ctx":"AutoUpdateManager","msg":"Initializing"}

      {"t":\{"$date":"2023-08-01T20:57:29.632Z"}

      ,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000133,"ctx":"AutoUpdateManager","msg":"Setting up updateManager","attr":{"endpoint":"https://compass.mongodb.com","product":"compass","channel":"stable","platform":"darwin","arch":"x64","version":"1.39.0","updateCheckInterval":14400000,"initialUpdateDelay":30000,"enabled":true}}

      {"t":\{"$date":"2023-08-01T20:57:29.634Z"}

      ,"s":"I","c":"COMPASS-MAIN","id":1001000125,"ctx":"AutoEncryption","msg":"Found MongoDB Crypt library","attr":{"cryptSharedLibPath":"/Applications/MongoDB Compass.app/Contents/Resources/app.asar.unpacked/build/assets/mongo_crypt_v1.b41d09cdd96983353ea8.dylib","externalOverride":null}}

      {"t":\{"$date":"2023-08-01T20:57:31.513Z"}

      ,"s":"I","c":"COMPASS-PLUGINS","id":1001000141,"ctx":"Hadron Plugin Manager","msg":"Loading plugins from path /Users/greg.smith/.mongodb/compass/plugins"}

      {"t":\{"$date":"2023-08-01T20:57:31.519Z"}

      ,"s":"W","c":"COMPASS-PLUGINS","id":1001000142,"ctx":"Hadron Plugin Manager","msg":"Failed to load plugins","attr":{"path":"/Users/greg.smith/.mongodb/compass/plugins","message":"ENOENT: no such file or directory, scandir '/Users/greg.smith/.mongodb/compass/plugins'"}}

      {"t":\{"$date":"2023-08-01T20:57:31.531Z"}

      ,"s":"I","c":"COMPASS-APP","id":1001000092,"ctx":"Main Window","msg":"Rendering app container","attr":{"autoConnectEnabled":false}}

      {"t":\{"$date":"2023-08-01T20:57:32.115Z"}

      ,"s":"I","c":"COMPASS-INTERCOM","id":1001000116,"ctx":"Intercom","msg":"Loading intercom script"}

      {"t":\{"$date":"2023-08-01T20:57:32.115Z"}

      ,"s":"I","c":"COMPASS-INTERCOM","id":1001000111,"ctx":"Intercom","msg":"Intercom booted with metadata","attr":{"user_id":"5a6f81c9-1ed5-475f-b715-b754fb5952f2","app_id":"p57suhg7","created_at":1606772331,"app_name":"MongoDB Compass","app_version":"1.39.0","app_stage":"production"}}

      {"t":\{"$date":"2023-08-01T20:57:59.638Z"}

      ,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000135,"ctx":"AutoUpdateManager","msg":"Checking for updates ..."}

      {"t":\{"$date":"2023-08-01T20:58:00.316Z"}

      ,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000126,"ctx":"AutoUpdateManager","msg":"Update not available"}

      {"t":\{"$date":"2023-08-01T20:58:22.782Z"}

      ,"s":"W","c":"COMPASS-SETTINGS","id":1001000145,"ctx":"Settings","msg":"Failed to fetch settings","attr":{"message":"Setting \"trackErrors\" is not part of the preferences model"}}

      {"t":\{"$date":"2023-08-01T20:58:46.383Z"}

      ,"s":"I","c":"COMPASS-MAIN","id":1001000003,"ctx":"app","msg":"Closing application"}

      Steps to Reproduce

      Upgrade Compass to 1.39.0 on MacOS Ventura

      Expected Results

      I expect I can edit settings to enable dev tools

      Actual Results

      Nothing happens

      Additional Notes

      Any additional information that may be useful to include.

            Assignee:
            Unassigned
            Reporter:
            Greg Smith
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: