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  1. Compass
  2. COMPASS-7092

Compass shows Blank screen until "users profile" replaced or clean install

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Details

    • Icon: Bug Bug
    • Resolution: Gone away
    • Icon: Minor - P4 Minor - P4
    • No version
    • 1.29.5, 1.36.2
    • None
    • None
    • OS: Win
      node.js / npm versions:
      Additional info: Compass 1.29.5
    • Not Needed

    Description

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Reporting issue in Compass case review for Product Report

      Blank screen seen in Win 1.29.5 and 1.36.2 caused by old "user profile".

      Steps to Reproduce

      How could an engineer replicate the issue you’re reporting?

      Expected Results

      What do you expect to happen?

      Not a blank screen to appear

      Actual Results

      What do you observe is happening?

      User reports, "This issue has been resolved by deleting the users profile and letting it be recreated fresh on the next login."

      They upgraded to 1.38.0

      Additional Notes

      Any additional information that may be useful to include.

      It would be nice if root cause is found but may be residual file from past installations.

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            Unassigned Unassigned
            felicia.hsieh@mongodb.com Felicia Hsieh
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            Dates

              Created:
              Updated:
              Resolved: