Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Reporting issue in Compass case review for Product Report

Blank screen seen in Win 1.29.5 and 1.36.2 caused by old "user profile".

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?

Expected Results

What do you expect to happen?

Not a blank screen to appear

Actual Results

What do you observe is happening?

User reports, "This issue has been resolved by deleting the users profile and letting it be recreated fresh on the next login."

They upgraded to 1.38.0

Additional Notes

Any additional information that may be useful to include.

It would be nice if root cause is found but may be residual file from past installations.