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  1. Compass
  2. COMPASS-7116

Tag users in Intercom

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    • Type: Icon: Task Task
    • Resolution: Done
    • Priority: Icon: Major - P3 Major - P3
    • 1.42.2
    • Affects Version/s: None
    • Component/s: GAI, Intercom
    • Labels:
      None
    • 3
    • Not Needed
    • Iteration Qantassaurus, Iteration Scutellosaurus, Iteration Triceratops, Iteration Triceratops 1, Iteration Utahraptor, Iteration Velociraptor

      Collect information to easily reach out to users for additional product and UX research by tagging users in Intercom.

      Looking at Intercom js client API, probably the only thing we'd need to do is to call window.Intercom('trackEvent' /* or 'update' */) somewhere in the code where AI feature is used.

            Assignee:
            paula.stachova@mongodb.com Paula Stachova
            Reporter:
            alena.khineika@mongodb.com Alena Khineika
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              Created:
              Updated:
              Resolved: