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  1. Compass
  2. COMPASS-7116

Tag users in Intercom

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    • Icon: Task Task
    • Resolution: Unresolved
    • Icon: Major - P3 Major - P3
    • None
    • None
    • GAI, Intercom
    • None
    • 3
    • Iteration Qantassaurus, Iteration Scutellosaurus, Iteration Triceratops, Iteration Triceratops 1, Iteration Utahraptor

    Description

      Collect information to easily reach out to users for additional product and UX research, either by tagging users in Intercom or recording emails of Atlas users in Segment.

      Looking at Intercom js client API, probably the only thing we'd need to do is to call window.Intercom('trackEvent' /* or 'update' */) somewhere in the code where AI feature is used.

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            paula.stachova@mongodb.com Paula Stachova
            alena.khineika@mongodb.com Alena Khineika
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              Created:
              Updated: