-
Type: Bug
-
Resolution: Duplicate
-
Priority: Blocker - P1
-
Affects Version/s: 1.40.2
-
Component/s: None
-
None
-
Environment:OS: Ubuntu amd64
node.js / npm versions: 18.18.0 / 9.8.1
Additional info:
-
Not Needed
Problem Statement/Rationale
What is going wrong? What action would you like the Engineering team to take?
I am having problems with mongodb compass on my ubuntu laptop. I installed it but when I try to open it, it shows the normal gui for just a few seconds but then the screen turns white and I can't do anything. I noticed that when my mouse is off the compass window, the screen won't turn white but as soon as I mouse over the window, the compass screen turns white. I tried uninstalling and reinstalling but I still have the same issue. I would like if you guys could look into this issue or just respond if it is a simple fix I have to do.
Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell
Steps to Reproduce
How could an engineer replicate the issue you're reporting?
I don't think many other people are having this issue so I don't really know. I only saw one thing online on askubuntu.com where someone posted having this problem but I saw no one answer on his/her post. They described exactly the problem I was having even mentioning how it took a few seconds. His/her was also posted a day before I got my problem.
Expected Results
What do you expect to happen?
I hope this is looked into.
Actual Results
What do you observe is happening?
This could just be a problem with my installing something wrong or something like that.
Additional Notes
Any additional information that may be useful to include.
- duplicates
-
COMPASS-7263 The application stays on a white screen after startup
- Closed
- is related to
-
COMPASS-7267 Compass crashing on Ubuntu
- Closed
- related to
-
COMPASS-7266 After loading compass the main screen turns blank
- Open
-
COMPASS-7272 Blank screen after update to 1.40.0
- Open