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  1. Compass
  2. COMPASS-7378

Unable to connect to MongoDB Compass when using a prepaid wifi connection

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Details

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Major - P3 Major - P3
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    • OS: Windows 10
      Platform: MongoDB Compass version 1.40.4
    • Not Needed

    Description

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      Unable to connect to MongoDB Compass. Error is connect ETIMEDOUT 54.145.201.137:27017. I am able to log in with MongoDB Atlas and using Mongosh.  The internet connection is stable even though it's a prepaid wifi connection.

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Steps to Reproduce

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      Expected Results

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      Actual Results

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      Additional Notes

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            Unassigned Unassigned
            theunforgiven74@outlook.com Juancho Artiaga
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