Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

I have problem using the mongoDB, when i try to connect i get error messages. like "BSONError: Invalid UTF-8 string in BSON document" and then i try to use a url string, from the cluster i made in MongoDB atlas, but when i put that in i get "

bad auth : authentication failed

There was a problem connecting to cluster0".

Please help me. I never use MongoDB before and was not even able to start using it. As soon i downloaded the app, i got the BSON error message

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

i downloaded both compass and shell

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?

tell me what to do or explain what the issue is

Expected Results

What do you expect to happen

fix the issue

Actual Results

What do you observe is happening?

Additional Notes

Any additional information that may be useful to include.