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  1. PHP Driver: Extension
  2. PHPC-2113

Assist users with troubleshooting extension installation issues

    • Type: Icon: Epic Epic
    • Resolution: Done
    • Priority: Icon: Unknown Unknown
    • None
    • Affects Version/s: None
    • Component/s: None
    • None
    • Done
    • Extension installation troubleshooting
    • 0
    • 0
    • 0
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      Summary

      Users of bundled PHP distributions (e.g. XAMPP, WAMP) regularly encounter issues installing the mongodb extension. The two main ways to address this would entail (a) reaching out to those distributions to provision an up-to-date version of the extension and (b) improving our documentation on installing the extension and troubleshooting installation errors.

      Motivation

      Who is the affected end user?

      Users of bundled PHP distributions.

      How does this affect the end user?

      Can range from being blocked from using the driver to mild confusion/annoyance.

      Is this issue urgent?

      No.

      Is this ticket required by a downstream team?

      No.

      Cast of Characters

      Engineering Lead: Andreas
      Document Author: Jeremy
      POCers: N/A
      Product Owner: Rachelle

      Channels & Docs

      Scope doc for internal docs [Tom to create]

            Assignee:
            Unassigned Unassigned
            Reporter:
            jmikola@mongodb.com Jeremy Mikola
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              Created:
              Updated:
              Resolved: