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  1. Core Server
  2. SERVER-16854

Production MongoDB 2.6.2 Server Crashes Frequently- please help!!

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Stability
    • Labels:
    • Environment:
      Windows Server 2012 Standard
    • Operating System:
      Windows
    • Steps To Reproduce:
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      This happens unexpectedly at random times, but frequently.

      Show
      This happens unexpectedly at random times, but frequently.

      Description

      Environment: Windows 2012 Server
      Drive: SSD
      MongoDB Server version: 2.6.2

      Frequently getting BLUE screen and system rebooting unexpectedly,
      The mongodb.exe process causing this issue, following is the memory dump analysis, please check the Process _Name

       
      *******************************************************************************
      *                                                                             *
      *                        Bugcheck Analysis                                    *
      *                                                                             *
      *******************************************************************************
       
      DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
      An attempt was made to access a pageable (or completely invalid) address at an
      interrupt request level (IRQL) that is too high.  This is usually
      caused by drivers using improper addresses.
      If kernel debugger is available get stack backtrace.
      Arguments:
      Arg1: 0000000000000002, memory referenced
      Arg2: 0000000000000002, IRQL
      Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
      Arg4: fffff88000b74a38, address which referenced memory
       
      Debugging Details:
      ------------------
       
       
      READ_ADDRESS:  0000000000000002 
       
      CURRENT_IRQL:  2
       
      FAULTING_IP: 
      storport!RaidUnitCompleteRequest+f8
      fffff880`00b74a38 807f0228        cmp     byte ptr [rdi+2],28h
       
      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
       
      BUGCHECK_STR:  AV
       
      PROCESS_NAME:  mongod.exe
       
      ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
       
      DEVICE_OBJECT: fffffa8035317504
       
      DRIVER_OBJECT: 0000000060cca35d

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            Assignee:
            Unassigned
            Reporter:
            srini.eadha@pravegatech.com srini eadha
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              Dates

              Created:
              Updated:
              Resolved: