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  1. Core Server
  2. SERVER-40556

Error: error doing query: failed: network error while attempting to run command 'buildinfo'

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • Icon: Major - P3 Major - P3
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    • 4.0.8
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    • ALL
      1. install the latest 4.0.8 on both Windows and ubuntu
      2. try to use the Windows client mongo to connect to the ubuntu server.

    Description

      I installed both the latest version of mongodb 4.0.8 on my Windows and two ubuntu servers. If I tried to connect from Windows to ubuntu, I got the following errors.

      C:\Users\Liu.D.H>mongo 113.55.14.114
      MongoDB shell version v4.0.8
      connecting to: mongodb://113.55.14.114:27017/test?gssapiServiceName=mongodb
      Implicit session: session { "id" : UUID("b84061bf-e308-47f7-b59f-6c2940ba450d") }
      2019-04-10T08:55:12.522+0800 E QUERY    [js] Error: error doing query: failed: network error while attempting to run command 'buildinfo' on host '113.55.14.114:27017'  :
      DB.prototype.runCommand@src/mongo/shell/db.js:168:1
      DB.prototype.adminCommand@src/mongo/shell/db.js:186:16
      DB.prototype.serverBuildInfo@src/mongo/shell/db.js:1275:16
      DB.prototype.version@src/mongo/shell/db.js:1327:16
      connect@src/mongo/shell/mongo.js:363:29
      @(connect):2:6
      2019-04-10T08:55:12.526+0800 I NETWORK  [js] trying reconnect to 113.55.14.114:27017 failed
      2019-04-10T08:55:12.529+0800 I NETWORK  [js] reconnect 113.55.14.114:27017 ok
      exception: connect failed
       
      C:\Users\Liu.D.H>
      

      I tried to check the logs on server. `journalctl -u mongod` showed nothing erros. `sudo tail -f /var/log/mongodb/mongod.log` showed the following related errors.

      2019-04-09T20:55:09.170-0400 I NETWORK  [listener] connection accepted from 113.55.127.140:3455 #3014 (1 connection now open)
      2019-04-09T20:55:09.171-0400 I NETWORK  [conn3014] received client metadata from 113.55.127.140:3455 conn3014: { application: { name: "MongoDB Shell" }, driver: { name: "MongoDB Internal Client", version: "4.0.8" }, os: { type: "Windows", name: "Microsoft Windows 10", architecture: "x86_64", version: "10.0 (build 17763)" } }
      2019-04-09T20:55:09.176-0400 I NETWORK  [conn3014] end connection 113.55.127.140:3455 (0 connections now open)
      2019-04-09T20:55:09.182-0400 I NETWORK  [listener] connection accepted from 113.55.127.140:3456 #3015 (1 connection now open)
      2019-04-09T20:55:09.182-0400 I NETWORK  [conn3015] received client metadata from 113.55.127.140:3456 conn3015: { application: { name: "MongoDB Shell" }, driver: { name: "MongoDB Internal Client", version: "4.0.8" }, os: { type: "Windows", name: "Microsoft Windows 10", architecture: "x86_64", version: "10.0 (build 17763)" } }
      2019-04-09T20:55:09.184-0400 I NETWORK  [conn3015] end connection 113.55.127.140:3456 (0 connections now open)
      
      

      The config file of the server was the following.

      # mongod.conf
       
      # for documentation of all options, see:
      #   http://docs.mongodb.org/manual/reference/configuration-options/
       
      # Where and how to store data.
      storage:
        dbPath: /var/lib/mongodb
        journal:
          enabled: true
      #  engine:
      #  mmapv1:
      #  wiredTiger:
       
      # where to write logging data.
      systemLog:
        destination: file
        logAppend: true
        path: /var/log/mongodb/mongod.log
       
      # network interfaces
      net:
        port: 27017
        bindIp: 0.0.0.0
       
       
      # how the process runs
      processManagement:
        timeZoneInfo: /usr/share/zoneinfo
       
      security:
        authorization: enabled
       
      #operationProfiling:
       
      #replication:
       
      #sharding:
       
      ## Enterprise-Only Options:
       
      #auditLog:
       
      #snmp:
      

      I can confirm If I tried to connect between the two ubuntu or connect from ubuntu to Windows, it's worked as expected.

       

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            daniel.hatcher@mongodb.com Danny Hatcher (Inactive)
            liudonghua123 donghua liu
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              Updated:
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