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  1. Core Server
  2. SERVER-43091

MongoDB service not starting

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Done
    • Affects Version/s: 3.6.10
    • Fix Version/s: None
    • Component/s: Admin, WiredTiger
    • Labels:
      None
    • Operating System:
      ALL

      Description

      The MongoDB service won't start anymore, it gives "error 1067: The process terminted unexpectedly" when i try to start the service.

      I also tried to repair it but then i get following error:

      C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin>mongod.exe --dbpath "C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data" --repair
      2019-08-30T10:27:59.064+0200 I CONTROL [initandlisten] MongoDB starting : pid=5172 port=27017 dbpath=C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data 64-bit host=AMPV-ATA-CEN01
      2019-08-30T10:27:59.065+0200 I CONTROL [initandlisten] targetMinOS: Windows 7/Windows Server 2008 R2
      2019-08-30T10:27:59.070+0200 I CONTROL [initandlisten] db version v3.6.10
      2019-08-30T10:27:59.071+0200 I CONTROL [initandlisten] git version: 3e3ab85bfb98875af3bc6e74eeb945b0719f69c8
      2019-08-30T10:27:59.072+0200 I CONTROL [initandlisten] OpenSSL version: OpenSSL 1.0.2o-fips 27 Mar 2018
      2019-08-30T10:27:59.073+0200 I CONTROL [initandlisten] allocator: tcmalloc
      2019-08-30T10:27:59.074+0200 I CONTROL [initandlisten] modules: none
      2019-08-30T10:27:59.075+0200 I CONTROL [initandlisten] build environment:
      2019-08-30T10:27:59.076+0200 I CONTROL [initandlisten] distmod: 2008plus-ssl
      2019-08-30T10:27:59.077+0200 I CONTROL [initandlisten] distarch: x86_64
      2019-08-30T10:27:59.078+0200 I CONTROL [initandlisten] target_arch: x86_64
      2019-08-30T10:27:59.079+0200 I CONTROL [initandlisten] options: \{ repair: true, storage: { dbPath: "C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data" } }
      2019-08-30T10:27:59.081+0200 I - [initandlisten] Detected data files in C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data created by the 'wiredTiger' storage engine, so setting the active storage engine to 'wiredTiger'.
      2019-08-30T10:27:59.088+0200 I STORAGE [initandlisten] wiredtiger_open config: create,cache_size=256M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),compatibility=(release="3.0",require_max="3.0"),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),statistics_log=(wait=0),verbose=(recovery_progress),,log=(enabled=false),
      2019-08-30T10:27:59.100+0200 E STORAGE [initandlisten] WiredTiger error (-31803) [1567153679:99731][5172:140715937520080], file:WiredTiger.wt, connection: __wt_turtle_read, 336: WiredTiger.turtle: fatal turtle file read error: WT_NOTFOUND: item not found
      2019-08-30T10:27:59.101+0200 E STORAGE [initandlisten] WiredTiger error (-31804) [1567153679:100478][5172:140715937520080], file:WiredTiger.wt, connection: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic
      2019-08-30T10:27:59.102+0200 F - [initandlisten] Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 376
      2019-08-30T10:27:59.103+0200 F - [initandlisten]
       
      ***aborting after fassert() failure
       
       
      2019-08-30T10:27:59.276+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\stacktrace_windows.cpp(247) mongo::printStackTrace+0x67x
      2019-08-30T10:27:59.276+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(184) mongo::`anonymous namespace'::printSignalAndBacktrace+0x116x
      2019-08-30T10:27:59.281+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(240) mongo::`anonymous namespace'::abruptQuit+0x133x
      2019-08-30T10:27:59.282+0200 I CONTROL [initandlisten] ucrtbase.dll raise+0x487x
      2019-08-30T10:27:59.283+0200 I CONTROL [initandlisten] ucrtbase.dll abort+0x49x
      2019-08-30T10:27:59.284+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\assert_util.cpp(169) mongo::fassertFailedWithLocation+0x385x
      2019-08-30T10:27:59.285+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp(376) mongo::`anonymous namespace'::mdb_handle_error+0x332x
      2019-08-30T10:27:59.286+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(277) __eventv+0x897x
      2019-08-30T10:27:59.287+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(331) __wt_err_func+0x42x
      2019-08-30T10:27:59.288+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(538) __wt_panic+0x69x
      2019-08-30T10:27:59.289+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_turtle.c(335) __wt_turtle_read+0x766x
      2019-08-30T10:27:59.290+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(304) __wt_metadata_search+0x207x
      2019-08-30T10:27:59.296+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(48) __conn_dhandle_config_set+0x34x
      2019-08-30T10:27:59.297+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(443) __wt_conn_dhandle_open+0x117x
      2019-08-30T10:27:59.298+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(546) __wt_session_get_dhandle+0x278x
      2019-08-30T10:27:59.299+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(538) __wt_session_get_dhandle+0x475x
      2019-08-30T10:27:59.300+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(351) __wt_session_get_btree_ckpt+0x196x
      2019-08-30T10:27:59.301+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\cursor\cur_file.c(810) __wt_curfile_open+0x462x
      2019-08-30T10:27:59.302+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(485) __session_open_cursor_int+0x697x
      2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(560) __wt_open_cursor+0x96x
      2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(115) __wt_metadata_cursor+0x153x
      2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_api.c(2758) wiredtiger_open+0x3651x
      2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp(420) mongo::WiredTigerKVEngine::WiredTigerKVEngine+0x2541x
      2019-08-30T10:27:59.306+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_init.cpp(106) mongo::`anonymous namespace'::WiredTigerFactory::create+0x649x
      2019-08-30T10:27:59.312+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\service_context_d.cpp(204) mongo::ServiceContextMongoD::initializeGlobalStorageEngine+0x1362x
      2019-08-30T10:27:59.313+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(753) mongo::`anonymous namespace'::_initAndListen+0x1691x
      2019-08-30T10:27:59.314+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1077) mongo::`anonymous namespace'::initAndListen+0x39x
      2019-08-30T10:27:59.315+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1436) mongo::mongoDbMain+0x414x
      2019-08-30T10:27:59.316+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\dbmain.cpp(47) wmain+0x53x
      2019-08-30T10:27:59.317+0200 I CONTROL [initandlisten] mongod.exe f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl(253) __scrt_common_main_seh+0x285x
      2019-08-30T10:27:59.318+0200 I CONTROL [initandlisten] KERNEL32.DLL BaseThreadInitThunk+0x20x
      2019-08-30T10:27:59.319+0200 F - [initandlisten] Got signal: 22 (SIGABRT).
      2019-08-30T10:27:59.320+0200 F CONTROL [initandlisten] *** unhandled exception 0x0000000E at 0x00007FFAF8714C48, terminating
      2019-08-30T10:27:59.321+0200 F CONTROL [initandlisten] *** stack trace for unhandled exception:
      2019-08-30T10:27:59.370+0200 I CONTROL [initandlisten] KERNELBASE.dll RaiseException+0x104x
      2019-08-30T10:27:59.370+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(241) mongo::`anonymous namespace'::abruptQuit+0x157x
      2019-08-30T10:27:59.403+0200 I CONTROL [initandlisten] ucrtbase.dll raise+0x487x
      2019-08-30T10:27:59.404+0200 I CONTROL [initandlisten] ucrtbase.dll abort+0x49x
      2019-08-30T10:27:59.405+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\assert_util.cpp(169) mongo::fassertFailedWithLocation+0x385x
      2019-08-30T10:27:59.406+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp(376) mongo::`anonymous namespace'::mdb_handle_error+0x332x
      2019-08-30T10:27:59.407+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(277) __eventv+0x897x
      2019-08-30T10:27:59.408+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(331) __wt_err_func+0x42x
      2019-08-30T10:27:59.410+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(538) __wt_panic+0x69x
      2019-08-30T10:27:59.411+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_turtle.c(335) __wt_turtle_read+0x766x
      2019-08-30T10:27:59.412+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(304) __wt_metadata_search+0x207x
      2019-08-30T10:27:59.419+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(48) __conn_dhandle_config_set+0x34x
      2019-08-30T10:27:59.420+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(443) __wt_conn_dhandle_open+0x117x
      2019-08-30T10:27:59.421+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(546) __wt_session_get_dhandle+0x278x
      2019-08-30T10:27:59.422+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(538) __wt_session_get_dhandle+0x475x
      2019-08-30T10:27:59.423+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(351) __wt_session_get_btree_ckpt+0x196x
      2019-08-30T10:27:59.424+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\cursor\cur_file.c(810) __wt_curfile_open+0x462x
      2019-08-30T10:27:59.425+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(485) __session_open_cursor_int+0x697x
      2019-08-30T10:27:59.426+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(560) __wt_open_cursor+0x96x
      2019-08-30T10:27:59.429+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(115) __wt_metadata_cursor+0x153x
      2019-08-30T10:27:59.435+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_api.c(2758) wiredtiger_open+0x3651x
      2019-08-30T10:27:59.436+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp(420) mongo::WiredTigerKVEngine::WiredTigerKVEngine+0x2541x
      2019-08-30T10:27:59.437+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_init.cpp(106) mongo::`anonymous namespace'::WiredTigerFactory::create+0x649x
      2019-08-30T10:27:59.438+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\service_context_d.cpp(204) mongo::ServiceContextMongoD::initializeGlobalStorageEngine+0x1362x
      2019-08-30T10:27:59.439+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(753) mongo::`anonymous namespace'::_initAndListen+0x1691x
      2019-08-30T10:27:59.440+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1077) mongo::`anonymous namespace'::initAndListen+0x39x
      2019-08-30T10:27:59.441+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1436) mongo::mongoDbMain+0x414x
      2019-08-30T10:27:59.441+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\dbmain.cpp(47) wmain+0x53x
      2019-08-30T10:27:59.442+0200 I CONTROL [initandlisten] mongod.exe f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl(253) __scrt_common_main_seh+0x285x
      2019-08-30T10:27:59.443+0200 I CONTROL [initandlisten] KERNEL32.DLL BaseThreadInitThunk+0x20x
      2019-08-30T10:27:59.450+0200 I - [initandlisten]
      2019-08-30T10:27:59.452+0200 I CONTROL [initandlisten] writing minidump diagnostic file C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\mongod.2019-08-30T08-27-59.mdmp
      2019-08-30T10:27:59.504+0200 F CONTROL [initandlisten] *** immediate exit due to unhandled exception
      

       

      The MongoDB is installed as part of Microsoft Advanced Thread Analytics.

      Can somebody help me get it to work again.

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              • Created:
                Updated:
                Resolved: