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  1. Core Server
  2. SERVER-48686

MongoDB service has terminated due to an unexpected reason

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    Details

    • Type: Question
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Done
    • Affects Version/s: 3.6.17
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None

      Description

      Dear Team,

      We are using MongoDB as standalone server.

      1. OS: Windows 7, architecture: "x64", 
      2. Platform: "Java/AdoptOpenJDK/11.0.6"
      3. mongodb Journals are enabled by default
      4. Mongod server version: db version v3.6.17

      We have started MongoDB Server as windows service which is embedded in our application.

      For some reasons we had PC shutdown and then restated the PC again.

      After the PC restart MongoDB service should be started along with windows services.

      But the MongoDB service could not start aging.

      We observed that the log message "Detected unclean shutdown " in MongoDB logs.

      We would like to know the root cause for this issue.

      Please find the attached log files.

      log.zip diagnostic.data.zip

      SRDM2.2020-06-09T09-10-46.mdmp

      log.zip

      Thank you.

      Regards,

      Ram

        Attachments

        1. diagnostic.data.zip
          3.61 MB
        2. log.zip
          16 kB
        3. SRDM2.2020-06-09T09-10-46.mdmp
          222 kB

          Activity

            People

            Assignee:
            carl.champain Carl Champain (Inactive)
            Reporter:
            ram.pamudurthi@gmail.com mohan mohan
            Participants:
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              Dates

              Created:
              Updated:
              Resolved: