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  1. Core Server
  2. SERVER-57798

Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass

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Details

    • Task
    • Status: Closed
    • Major - P3
    • Resolution: Fixed
    • None
    • 4.2.16, 4.4.8, 5.0.2, 4.0.27, 5.1.0-rc0
    • None
    • None
    • Fully Compatible
    • v5.0, v4.4, v4.2, v4.0
    • Dev Platform 2021-07-12

    Description

      When a user fails to install MongoDB Compass using ./install_compass after installing MongoDB v4.4.6 Community on macOS, it will direct them to filing a SERVER ticket by logging the line:

      2021-06-13 10:32:23,135 - root - ERROR - Please open a ticket with the log file attached on the SERVER project at https://jira.mongodb.org/
      

      Can we instead change this to direct them over to the download page and/or the docs

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              ryan.egesdahl@mongodb.com Ryan Egesdahl
              edwin.zhou@mongodb.com Edwin Zhou
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                Created:
                Updated:
                Resolved: