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  1. Core Server
  2. SERVER-57798

Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass

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    Details

    • Type: Task
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.2.16, 4.4.8, 5.0.2, 4.0.27, 5.1.0-rc0
    • Component/s: None
    • Labels:
      None
    • Backwards Compatibility:
      Fully Compatible
    • Backport Requested:
      v5.0, v4.4, v4.2, v4.0
    • Sprint:
      Dev Platform 2021-07-12

      Description

      When a user fails to install MongoDB Compass using ./install_compass after installing MongoDB v4.4.6 Community on macOS, it will direct them to filing a SERVER ticket by logging the line:

      2021-06-13 10:32:23,135 - root - ERROR - Please open a ticket with the log file attached on the SERVER project at https://jira.mongodb.org/
      

      Can we instead change this to direct them over to the download page and/or the docs

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              Assignee:
              ryan.egesdahl Ryan Egesdahl
              Reporter:
              edwin.zhou Edwin Zhou
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                Dates

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                Updated:
                Resolved: