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Type:
Bug
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Resolution: Duplicate
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Priority:
Major - P3
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None
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Affects Version/s: 4.4.0
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Component/s: None
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None
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Server Triage
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ALL
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None
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None
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None
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None
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None
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None
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None
OS: windows 2019 datacenter x64
Mongo version: 4.4.0
Mongo crashed because of unhandled exception and the reason is not clear from the logs.
Also don't see much info from windbg
Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Sameer\Downloads\mongod.2022-09-27T10-11-41.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 17763 MP (16 procs) Free x64
Product: Server, suite: TerminalServer DataCenter
Edition build lab: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Debug session time: Tue Sep 27 15:56:42.000 2022 (UTC + 5:45)
System Uptime: not available
Process Uptime: 0 days 5:36:54.000
................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1530.10dc): Unknown exception - code e0000001 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ff8`132c1764 c3 ret
0:023> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** WARNING: Unable to verify timestamp for mongod.exe
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 390
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 7497
Key : Analysis.IO.Other.Mb
Value: 9
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 16
Key : Analysis.Init.CPU.mSec
Value: 108
Key : Analysis.Init.Elapsed.mSec
Value: 24977
Key : Analysis.Memory.CommitPeak.Mb
Value: 76
Key : Timeline.Process.Start.DeltaSec
Value: 20214
Key : WER.OS.Branch
Value: rs5_release
Key : WER.OS.Timestamp
Value: 2018-09-14T14:34:00Z
Key : WER.OS.Version
Value: 10.0.17763.1
Key : WER.Process.Version
Value: 4.4.0.0
FILE_IN_CAB: mongod.2022-09-27T10-11-41.mdmp
NTGLOBALFLAG: 0
CONTEXT: (.ecxr)
rax=000002111dab6140 rbx=0000000000000001 rcx=000002111dab6150
rdx=000002111dab6150 rsi=00000037616fe810 rdi=00000000ffffffff
rip=00007ff80f929319 rsp=00000037616fdca0 rbp=00000037616fe020
r8=00007ff81323803d r9=00007ff7ee5d4160 r10=00007ff80f55b5c6
r11=0000000000000000 r12=0000000000000000 r13=00000037616fe9d0
r14=00000037616fe1d0 r15=00000037616fe200
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
KERNELBASE!RaiseException+0x69:
00007ff8`0f929319 0f1f440000 nop dword ptr [rax+rax]
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff80f929319 (KERNELBASE!RaiseException+0x0000000000000069)
ExceptionCode: e0000001
ExceptionFlags: 00000001
NumberParameters: 0
PROCESS_NAME: mongod.exe
ERROR_CODE: (NTSTATUS) 0xe0000001 - <Unable to get error code text>
EXCEPTION_CODE_STR: e0000001
STACK_TEXT:
00000037`616fdca0 00007ff7`edccc169 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`edf6cdfa : KERNELBASE!RaiseException+0x69
00000037`616fdd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00007ff7`edf6cdfa 00000000`e0000001 : mongod+0x141c169
SYMBOL_NAME: mongod+141c169
MODULE_NAME: mongod
IMAGE_NAME: mongod.exe
STACK_COMMAND: ~23s; .ecxr ; kb
FAILURE_BUCKET_ID: APPLICATION_FAULT_e0000001_mongod.exe!Unknown
OS_VERSION: 10.0.17763.1
BUILDLAB_STR: rs5_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 4.4.0.0
FAILURE_ID_HASH: {87ea1f7d-1c2e-882d-7844-2eb57a54811c}
Followup: MachineOwner
---------
0:023> .ecxr
rax=000002111dab6140 rbx=0000000000000001 rcx=000002111dab6150
rdx=000002111dab6150 rsi=00000037616fe810 rdi=00000000ffffffff
rip=00007ff80f929319 rsp=00000037616fdca0 rbp=00000037616fe020
r8=00007ff81323803d r9=00007ff7ee5d4160 r10=00007ff80f55b5c6
r11=0000000000000000 r12=0000000000000000 r13=00000037616fe9d0
r14=00000037616fe1d0 r15=00000037616fe200
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
KERNELBASE!RaiseException+0x69:
00007ff8`0f929319 0f1f440000 nop dword ptr [rax+rax]
0:023> lmvm mongod
Browse full module list
start end module name
00007ff7`ec8b0000 00007ff7`eefe9000 mongod T (no symbols)
Loaded symbol image file: mongod.exe
Image path: E:\Program Files\MongoDB\Server\4.4\bin\mongod.exe
Image name: mongod.exe
Browse all global symbols functions data
Timestamp: Sat Jul 25 21:14:03 2020 (5F1C4FBF)
CheckSum: 00000000
ImageSize: 02739000
File version: 4.4.0.0
Product version: 4.4.0.0
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:
0:023> .exr -1
ExceptionAddress: 00007ff80f929319 (KERNELBASE!RaiseException+0x0000000000000069)
ExceptionCode: e0000001
ExceptionFlags: 00000001
NumberParameters: 0
- duplicates
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SERVER-54786 How to avoid this error “terminate() called. An exception is active; attempting to gather more information”?
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- Closed
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- is related to
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SERVER-54786 How to avoid this error “terminate() called. An exception is active; attempting to gather more information”?
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- Closed
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