Getting this LDAPUserCacheRefresher error from mongod.log per week.

1. LDAP authorization failed: {swRoles_getStatus}

2. {status}. Bind parameters were: {bindOptions}

 

{"t":

{"$date":"2024-09-01T11:09:48.642+08:00"}

,"s":"E", "c":"ACCESS", "id":24217, "ctx":"LDAPUserCacheRefresher","msg":"LDAP authorization failed:

{swRoles_getStatus}

","attr":{"swRoles_getStatus":

{"code":96,"codeName":"OperationFailed","errmsg":"Failed to obtain LDAP entities for query 'BaseDN: \"CN=win_ptrm_svc,OU=Service Accounts,DC=xxx,DC=xxxx,DC=xxx,DC=org,DC=hk\", Scope: \"base\", Filter: \"\", Attributes: \"memberOf\", Context: queryTemplate' :: caused by :: LDAP bind failed with error: Can't contact LDAP server"}

}}

 

and 

 

{"t":

{"$date":"2024-09-01T11:09:48.642+08:00"}

,"s":"E", "c":"ACCESS", "id":24055, "ctx":"LDAPUserCacheRefresher","msg":"

{status}

. Bind parameters were:

{bindOptions}

","attr":{"status":

{"code":96,"codeName":"OperationFailed","errmsg":"LDAP operation <ldap_sasl_bind_s>, failed to bind to LDAP server at default. (-1/Can't contact LDAP server): No error could be retrieved from the LDAP server."}

,"bindOptions":"

{BindDN: xxx@xxx.org.hk, authenticationType: simple}

","peerAddr":"xx.xx.xxx.xxx:xxx"}}

 

I need help finding a solution for this issue.