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  1. WiredTiger
  2. WT-8415

Swimlane customers are blocked from upgrades

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Blocker - P1
    • Resolution: Declined
    • Affects Version/s: 4.4.8
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:

      Description

      Hello support team, 

       

      Alright, so we are in a bit of pickle right now and need to escalate resolution ASAP. Very recently we received a MongoDB System Alert notification that required us to upgrade our customers from 4.4.2 up to 4.4.8 due to a data loss issue that occurs when MongoDB is not properly shut down.

      On our side, we packaged up an upgrade of our platform and created an organizational wide motion to get our customer base upgraded. As we were set to start executing against our internal program, we received yet another MongoDB System Alert bulletin that has told us to NOT upgrade.  

      Unfortunately, we couldn't stop our Upgrade program in time and have had a couple customers hit this upgrade issue. Per the most recent alert bulletin linked above, there is a call out to create a support case which we are doing. 

      We need an update on the timing to this critical bug fix and if there is workaround available, we would like those communicated to us ASAP. The nature of these back to back critical bugs is very costly to our business and the perception of these issues is becoming more impactful to our customers and is spilling over to build a negative perception of MongoDB as well. 

       

      Please advise.

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            Assignee:
            backlog-server-storage-engines Backlog - Storage Engines Team
            Reporter:
            chris.stimmel@swimlane.com Christopher Stimmel
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              Updated:
              Resolved: