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Type:
Task
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Resolution: Won't Do
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Priority:
Unknown
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Affects Version/s: None
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Component/s: None
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Not Needed
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NODE-3869 Description
- case: 00872705
- cluster: prod-mongo-01
- Node mongodb driver version : 4.3.0
- Node version : v12.22.4
- issue presented: 2:00 AM Eastern Time on 1/13/2022, until restoration at 10:30 AM Eastern Time.
- App Error " ++++++Error: querySrv ESERVFAIL _mongodb._tcp.prod-mongo-01.jggcf.azure.mongodb.net "
- Shell error: Error: querySrv ESERVFAIL _mongodb._tcp.prod-mongo-01-pri.jggcf.azure.mongodb.net "
- User has shared the below concern:
This is a critical issue affecting our business operations, since some of the application servers lost connectivity to the MongoDB instance and couldn't reconnect. We've employed a work around by changing the connection string and restored service.
We would like to understand the cause of the issue which started occurring at approximately 2:00 AM Eastern Time on 1/13/2022, until restoration at 10:30 AM Eastern Time. We also want to understand how to address this with a long-term fix.
Action requested: This user is using latest driver per compatibility documentation
- is depended on by
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- Closed
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