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  1. Core Server
  2. SERVER-46445

MongoDB MSI installer showing irrelevant error message while installing in server configuration window

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor - P4
    • Resolution: Fixed
    • Affects Version/s: 4.2.3
    • Fix Version/s: 4.4.0-rc10, 4.2.9, 4.7.0
    • Component/s: Packaging, Tools
    • Labels:
      None
    • Backwards Compatibility:
      Fully Compatible
    • Operating System:
      ALL
    • Backport Requested:
      v4.4, v4.2
    • Steps To Reproduce:
      Hide
      • Open Mongo server installer 'mongodb-win32-x86_64-2012plus-4.2.3-signed.msi'
      • Press 'Next' and accept the terms and conditions and press 'Next'
      • Select 'Complete' option.
      • Select 'Run service as a local or domain user' and press next without giving any username and password. It will show 'The domain, user name and/or password are incorrect' error window.
      • Now select the other option 'Run service as Network Service User', the domain, user name and password fields will get disabled.
      • Then press Next button, it will show the same error window as before. (Refer the attachements)
      • You have close the installer and re open to go the next window and to finish the installation. 
      Show
      Open Mongo server installer 'mongodb-win32-x86_64-2012plus-4.2.3-signed.msi' Press 'Next' and accept the terms and conditions and press 'Next' Select 'Complete' option. Select 'Run service as a local or domain user' and press next without giving any username and password. It will show 'The domain, user name and/or password are incorrect' error window. Now select the other option 'Run service as Network Service User', the domain, user name and password fields will get disabled. Then press Next button, it will show the same error window as before. (Refer the attachements) You have close the installer and re open to go the next window and to finish the installation. 
    • Sprint:
      Dev Platform 2020-06-15

      Description

      When trying to install mongodb community server in windows using MSI installer, we faced the following issue.

      • In Service Configuration page, by mistake we selected 'Run service as a local or domain user' and pressed Next button.
      • We did not give any value in Account Name and Account Password, so it was showing the error window 'The domain, user name and/or password are incorrect'.
      • Immediately we selected the other option 'Run service as Network Service User', but still we are getting the same error window.
      • We had to close the installer and re-run it to install the Mongo Server.

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              Assignee:
              acm Andrew Morrow
              Reporter:
              k.mohammedsulthan@yahoo.com Mohammed Sulthan
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                Dates

                Created:
                Updated:
                Resolved: