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  1. Compass
  2. COMPASS-3673

Problem in launching compass in kubuntu OS version 18.0.4

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Compass
    • Labels:
      None
    • # Replies:
      1
    • Last comment by Customer:
      true

      Description

      Hi Team, 

      Users are facing issue while launching Compass in Kubuntu 18.0.4 OS 64 bit version, the compass screen hangs on the loading page. Please find the attached screenshot:

      The following user in discourse is facing this issue:

      [Cannot Launch Compass | https://discourse.university.mongodb.com/t/cant-launch-compass/26086

      I have also replicated this issue on our Kubuntu VM using the steps mentioned in the [documentation|https://docs.mongodb.com/compass/current/install/].

      When I start compass using the mongodb-compass command on the terminal, it just shows the following warnings and the compass hangs on loading page:

      Let me know, if you have any further questions.

      Thanks, 

      Sonali

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        2. compass issue.PNG
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Days since reply:
                  27 weeks, 3 days ago
                  Date of 1st Reply: